Excel Elise Warranty
The Excel Elise comes with a One Year Manufacturer's Warranty, for the original owner.
The Excel Elise is distributed in the UK by Van OS Medical.
How it Works
If you have a problem with your Excel Elise, whether it's covered by the Warranty or not, we prefer that you contact us, 01363 881110 firstname.lastname@example.org rather than the manufacturer.
We are experienced with the Excel Elise and can often solve problems with advice by telephone or email, but if we are unable to resolve an issue then we can contact Van OS Medical for their help.
TIP - we know you have busy lives but five minutes reading the User Manual will avoid some basic problems as well as helping it work best for you. Please don't also forget that you are responsible for ongoing maintenance - cleaning and lubrication.
REMEMBER a manufacture's warranty is intended to help you if there is fault with the manufacturing workmanship or materials. The warranty will not cover misuse, abuse, neglect, accident or reasonable wear & tear. The Excel Elise is designed to provide mobility for a child who cannot walk and who is a co-operative occupant. The Excel Elise special needs buggy is not designed as a 'restraint device' for a child with challenging behaviour who may de-stabilise, break or inflict excessive wear and tear on the pushchair or accessories. Also please note warranty starts on the date of purchase and ends exactly 12 months later, if there is a fault with your pushchair within the first 12 months then the distributor may replace it outright, this replacement does not come with another 12 months warranty, e.g. you have a replacement delivered after 6 months, the replacement now only has 6 months warranty left.
In the unlikely event that your Excel Elise needs to be Serviced by an Engineer then this can be done at their main centre near Leeds. We do not perform any servicing ourselves and there are no roaming service engineers who can visit your home to make a repair.