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Tips & Advice

below are tips and advice based on questions asked by customers

Bent Frame

Damaged ? A common question

Please note that your pushchair is made from aluminium tube which shaped (bent) by design.

One of the cross bars under the seat and one cross bar behind the seat have two slight bends, evenly spaced from each end. You will see it is symmetrical. At the point of the bend there is a slight creasing to the metal.

These bends are deliberate and the pushchair would not function without them.

We do understand that until you are familiar with your new pushchair you might be concerned on seeing them that your pushchair is damaged. It isn't.

Will NOT Fold

stuck, what do I do ?

Firstly do not force it to fold.

The classic cause of the pushchair not folding is that the harness has not been done up after the child has left the seat and one of the plastic clips on the end of a harness strap is now jammed in the frame, preventing it from folding.

To solve this:
  • unfold the frame
  • snap together the harness so none of it is tangled with the frame

The pushchair should now fold down.

It is always important to snap together the harness before folding the pushchair to avoid breaking the harness clips or damaging the frame.

Basket - The Basket or contents are caught up in the frame

To solve this:
  • remove the basket

Frame Broken Check that there are no failed joints on the pushchair especially the rivet fixings of the crossbars behind the footplate.

To solve this:
  • contact us for advice 01363 881110

Missing Frame Bolt/Nut

The Excel Elise frame is bolted together (older models may be riveted).

Although nylock nuts are used to resist vibration it is possible over time for a nut to come undone.

If you hear rattling or the pushchair behaves oddly then it is best to check the tightness of the nuts and bolts before you actually lose a nut.

NOTE. The nylock nut will help to resist coming undone due to vibration but best to add a dab of 'threadlock' glue (super glue).

If you are buying these replacements because you have lost a nut then it would be a good idea to check that the remaining nuts on the frame are not loose but please be aware that tightening a nut will break the seal on any existing 'threadlock' which you may need to replace.

If you do lose a nut and bolt and the frame comes apart then we can supply a replacement pair here.

Foam Handle Grips Moving

Hard to control !
The foam handle grips should be prevented from moving by the stoppers which blank off the tube end. If your foam grips move too much then you may be about to lose the end stoppers (see below).

To solve this:
  • a drop of super glue, or similar, to fix the foam grips in place

Lost Stopper

Lost Handle End Stopper
The handle stoppers blank off the tube and help to keep the foam handle grips in place. It is not possible to get identical ones but you can get tube ends very cheaply on ebay, for example from UK Plastic Parts

You need to get 16mm Round Plastic Black Blanking Tube End Caps

A drop of superglue, or similar, can help avoid them coming out again

Lost Tube End Stopper
You can get tube ends very cheaply on ebay, for example from UK Plastic Parts

You need to get Square Plastic Black Blanking Tube End Caps

A drop of superglue, or similar, can help avoid them coming out again

Rivet Failed on front Cross Bars

If the Footplate is not fitted then cross frame which connects the two sides of the pushchair can be damaged if used as a footrest or if a child swings their feet back against it.

To solve this:
  • find a local service company, e.g. a bike shop, or even you local garage (they would have a rivet gun). It takes a seconds to put a rivet in and should not be expensive

IMPORTANT The pushchair may not be safe to use before it has been repaired and if used will likely result in the vertical frame part breaking

Veers in one direction

Difficult to steer

Lift each set of wheels in turn from the floor and spin the wheels to indentify any which do not rotate freely, if one is stuck then this will cause the pushchair to veer.

To solve this:
  • wash the wheels with hot soapy water to remove dirt (you may find it easiest standing them in a bucket) and allow to dry

Squeaky Wheels

Drives you mad !
The Excel Elise wheels are plastic with plastic hubs on a steel axle.i.e. not sealed bearings. Friction between the plastic parts or if grit gets stuck in the mechanism can cause a squeak.

To solve this:
  • flush the wheels with running water to remove dirt and allow to dry